Services

From the moment you consider purchasing equipment to the moment you upgrade or buy a replacement, we’re there when you need it.

Total care for equipment that empowers patient outcomes–today and tomorrow

You’re striving to maintain momentum of patient care and get the most value from your technology. But the demands on you and your team never stop—from relentless service requests to ever-evolving technologies, resource constraints, and the constant pressure to keep pace with care.

It’s time to get ahead of these challenges and go further than before. Not just by fixing problems, but by predicting and preventing them, with data, predictive AI, and expertise. By better planning equipment lifecycles, optimizing your fleet for the long term, and deploying support wherever you need.

Welcome to our Service Solutions

Boost the impact of your teams, your operations, and your care experiences by collaborating with GE HealthCare.

Easy service experience

Simplified offerings and streamlined contract renewals

Clear pricing

A tiered approach allows you to choose the option that fits your needs

Increased flexibility

Make purchasing decisions and budgets with dollar value pools and à la carte options

Embedded technology

AI capabilities and technology solutions help minimize unplanned downtime and drive clinical efficiency

Expert services delivery

With flexible offerings customized to your needs, dedicated field engineers, an extensive parts network, and 24/7 repair services, our holistic approach to service helps you optimize your assets, patient flow, and workforce.

In addition to delivering high uptime, our expert service team is here to optimize total cost of ownership and provide peace of mind when it matters most.

Keep equipment clinically relevant with this zero down service program that allows you to spread upgrade payments over time and keep equipment up to date.

Connectivity between your GE HealthCare equipment and our experts helps ensure your equipment is always ready for action and that your team and your assets can care more effectively.

Our repair solutions are a complement to your in-house service team. We service a range of mobile devices, including monitors, cardiology devices, parts, portable ultrasound systems, and probes.

Time matters now more than ever. Our Service organization is here to keep you up and running. Connect with technical and clinical support through MyGEHealthCare or our call center at 1-800-437-1171.

In addition to delivering high uptime, our expert service team is here to optimize total cost of ownership and provide peace of mind when it matters most.

Lifecycle management

Helping optimize the cost of ownership throughout the lifecycle of your equipment, we offer support resources, advanced tools, and the parts you need to mitigate operational and financial disruption. Get the most from your assets to reach peak performance which may help improve patient experience.

Medical Technology Advanced Services

Digital solutions

Precision care

Predictive services

Proactive services

Workflow efficiency

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Critical care equipment services

Through transparent collaboration with our customers, regulators, and security researchers, our robust cybersecurity program is essential to stopping dynamic threats.

A powerful asset management and network monitoring solution providing insights into biomedical device inventory, behaviors, risks, and automatic monitoring for your devices and network infrastructure, including CARESCAPE.

Through transparent collaboration with our customers, regulators, and security researchers, our robust cybersecurity program is essential to stopping dynamic threats.

Fleet management

Bring data-driven insights to your fleet through our innovative services and applications, designed to help you throughout the lifecycle of your equipment and improve clinical excellence and operational efficiency.

Create and track service requests, monitor planned service and proactively manage fleet needs anytime, anywhere with this online portal.

A cost-effective inventory management system that uses real-time, cloud-based location systems to help locate and manage mobile assets.

A powerful asset management and network monitoring solution providing insights into biomedical device inventory, behaviors, risks, and automatic monitoring for your devices and network infrastructure, including CARESCAPE.

An all-in-one service solution for maintaining your fleet of monitoring devices, FleetCare aids in better risk protection, improved uptime, streamlined service processes, and improved patient care.

Create and track service requests, monitor planned service and proactively manage fleet needs anytime, anywhere with this online portal.

Education and training

From basic and advanced comprehensive training, remote learning options, and hands-on learning at the GE HealthCare Institute, our ongoing product education ensures that your staff knows how to use GE HealthCare equipment and applications to their full potential.

Deliver virtual, live, and face-to-face training and support at your pace and on your schedule—maximizing the full potential of your equipment.

Easily locate up-to-date product documentation, including certifications, interoperability standards, user manuals, cleaning information, and cybersecurity updates.

Tip-Ed Online provides continuing education for imaging professionals that can help your staff meet the challenges of advancements in science and technology.

Over 80 courses designed to give you skills for managing multi-vendor equipment repairs and driving improved uptime and operational efficiency.

Deliver virtual, live, and face-to-face training and support at your pace and on your schedule—maximizing the full potential of your equipment.

Sustainable offerings

From keeping equipment clinically relevant with flexible service agreements to certified, refurbished options, we offer cost-effective solutions that empower healthcare organizations to provide excellent care and achieve financial outcomes.

Top-quality imaging and ultrasound solutions for any budget that enable hospitals to provide excellent care and achieve financial objectives.

As preferred cleaning and disinfecting practices change and new products become available, stay up-to-date with the material compatibility of agents with GE HealthCare devices.

Top-quality imaging and ultrasound solutions for any budget that enable hospitals to provide excellent care and achieve financial objectives.

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